PERENCANAAN STRATEGIS PERUSAHAAN DAERAH AIR MINUM (PDAM) KOTA SURAKARTA DALAM PENINGKATAN KUALITAS PELAYANAN PENYEDIAAN AIR BERSIH

Roofiah, Wulan (2011) PERENCANAAN STRATEGIS PERUSAHAAN DAERAH AIR MINUM (PDAM) KOTA SURAKARTA DALAM PENINGKATAN KUALITAS PELAYANAN PENYEDIAAN AIR BERSIH. Other thesis, Universitas Sebelas Maret.

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    Abstract

    Wulan Roofiah. D0106105. Strategic Planning of PDAM Surakarta City On Increasing The Quality Sercive of Supplying Water. Thesis. Public Administration Study Program. Department of Administrative Sciences. Faculty of Social and Political Sciences. Sebelas Maret University. 2011. 124 pages. PDAM Surakarta City is a BUMD company which monopolize the service of fulfilling water requirement for the public society. The discrepancy between the quality of service and customer’satisfaction, demand this company to have strategy for responding that condition by concerning the internal and external factor of company. The purpose of the research is to know the strategic planning of PDAM Surakarta City on increasing the quality service of supplying water. By identifying internal and external factors will be gained strategic issues. The next step is gauging the priority scale of strategic issues using litmus test to know the most strategic issue. As the result, there are strategies will be used PDAM Surakarta City on increasing quality service to the public. The research uses descriptive qualitative method. Techniques of collecting data are interview and document review. The determination of informant uses purposive sampling method. Document review is done to documents or guide books related to the research. Data validity which is used is triangulation data. The research uses interactive analysis model to support SWOT analysis and litmus test. The result of this research shows the most strategic issues is doing innovation in service by using the gaining profit and the development of information technology. Those factors are the Strengths and Opportunities in the research, with total point 32. It is named as aggressive strategy. The next strategic issue with the point 30 is named diversification strategy (it is done by increasing the facility in PDAM). Strategic programs done by PDAM Surakarta City in its strategic position are : (1). IPA Making Program in Semanggi and Jebres; (2). IPA Optimalization Program; and (3). Rehabilitation of Distribution Pipe.

    Item Type: Thesis (Other)
    Subjects: H Social Sciences > H Social Sciences (General)
    Q Science > Q Science (General)
    Divisions: Fakultas Ilmu Sosial dan Ilmu Politik > Ilmu Administrasi Negara
    Depositing User: Devi Nurlita Sari
    Date Deposited: 26 Jul 2013 05:04
    Last Modified: 26 Jul 2013 05:04
    URI: https://eprints.uns.ac.id/id/eprint/9611

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