RESERVATION AND TICKETING DIVISION IN SRIWIJAYA AIR SOLO DISTRICT

Dewi , Nuryaning Melati AS (2008) RESERVATION AND TICKETING DIVISION IN SRIWIJAYA AIR SOLO DISTRICT. Other thesis, Universitas Sebelas Maret.

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    Abstract

    Nuryaning Melati As Dewi. 2008. Reservation and Ticketing Division in Sriwijaya Air District Solo. English Diploma Program, Faculty of Letters and Fine Arts, Sebelas Maret University. The objective of this report is to describe the activities of reservation and ticketing division in Sriwijaya Air district Solo. There are two types of data collecting methods used in this final project. They are observation and library study. The collected data give specific information related to the activities of reservation and ticketing division in Sriwijaya Air district Solo. Based on the observation done during the job training, the writer concludes that there are many activities done by reservation and ticketing division. The activities are handling telephone, making reservations, issuing tickets, giving information to the customers and checking in. The strengths and weaknesses of the cases are therefore identified. The weaknesses usually come from the human errors and computer damages. From this condition, the writer suggests the Airline to overcome all the weaknesses immediately because the competition among airlines in Solo is very hard. The steps are by increasing the quality and quantity of services

    Item Type: Thesis (Other)
    Subjects: P Language and Literature > PE English
    Divisions: Fakultas Sastra dan Seni Rupa > D3 - Bahasa Inggris
    Depositing User: Users 855 not found.
    Date Deposited: 22 Jul 2013 17:01
    Last Modified: 22 Jul 2013 17:01
    URI: https://eprints.uns.ac.id/id/eprint/7830

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