EVALUASI KINERJA UNIT PELAKSANA TEKNIS DINAS (UPTD) PENGUJIAN KENDARAAN BERMOTOR DINAS PERHUBUNGAN, KOMUNIKASI DAN INFORMATIKA KABUPATEN SRAGEN

Rahmawan, Hilmi Bakhtiar (2010) EVALUASI KINERJA UNIT PELAKSANA TEKNIS DINAS (UPTD) PENGUJIAN KENDARAAN BERMOTOR DINAS PERHUBUNGAN, KOMUNIKASI DAN INFORMATIKA KABUPATEN SRAGEN. Other thesis, Universitas Sebelas Maret.

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    Abstract

    As one public organization that is able to get of Citra Pelayanan Prima awards, UPTD Pengujian Kendaraan Bermotor considered able to provide optimum service. But apparently in the implementation of its performance, in UPTD Pengujian Kendaraan Bermotor still there are the illegal levies. The purpose of this study was to determine whether performance of UPTD Pengujian Kendaraan Bermotor in service feasibility test vehicle is in conformity with what is expected and deserved award. This research using qualitative method by exploiting data of primary and sekunder obtained by interview, observation, and analyze document. Data processed to use the model analyse the data interaktive to get the data meaning which in fact by doing data validity by data triangulation. Pursuant to this research result indicate that although UPTD Pengujian Kendaraan Bermotor in succeeded in obtaining a rate of Citra Pelayanan Prima 2008, but in reality still found many things that is considered less suitable, especially when viewed from the indicator of responsiveness, responsibility, transparancy and productivity . Responsivity UPTD Pengujian Kendaraan Bermotor still not yet optimal because lack of energy listen carefully the UPTD Pengujian Kendaraan Bermotor in recognizing requirement is obliged to test and in handling. In the case of responsibility enough can be told by a management enough according to law and regulation going into effect. While in terms of transparancy, UPTD Pengujian Kendaraan Bermotor not able to perform with good performance, this is known of the existence of illegal levies, which occurred in UPTD Pengujian Kendaraan Bermotor. From Productivity sector also have optimal proccess, this can be seen by realization of retribution target from year 2007-2009 exceeding target which have been specified.

    Item Type: Thesis (Other)
    Subjects: H Social Sciences > H Social Sciences (General)
    J Political Science > JA Political science (General)
    Divisions: Fakultas Ilmu Sosial dan Ilmu Politik
    Fakultas Ilmu Sosial dan Ilmu Politik > Ilmu Administrasi Negara
    Depositing User: Andika Setiawan
    Date Deposited: 21 Jul 2013 17:59
    Last Modified: 21 Jul 2013 17:59
    URI: https://eprints.uns.ac.id/id/eprint/7522

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