THE PROBLEMS FACED BY THE HOUSEKEEPING DEPARTMENT OF NOVOTEL SOLO

MALIK, MUHAMMAD ABDUL (2010) THE PROBLEMS FACED BY THE HOUSEKEEPING DEPARTMENT OF NOVOTEL SOLO. Other thesis, Universitas Sebelas Maret.

[img] PDF - Published Version
Download (675Kb)

    Abstract

    The aims of this final project report are to present the importance of Housekeeping Department of Novotel Solo and to present the problems and solutions of the Housekeeping Department of Novotel Solo. Direct interview and library study are used to collect the data. The activities during his job training are as follows: wearing the uniform, taking presence and briefing, preparing the guest supplies, cleaning the room, taking a break, returning the guest supplies to the Housekeeping Department, and finally preparing to go home. The Housekeeping Department of Novotel Solo is one of hotel departments which has duties and responsibilities to maintain freshness, neatness, tidiness, and cleanness of hotel area. During the job training period, the writer found several problems, such as most of the Housekeeping staffs cannot speak other languages than English, many staffs cannot speak English fluently, limited work time, limited numbers of the Housekeeping staffs, many staffs working out of procedure, lack of amenities supplies. The writer suggests holding language training programs, holding upgrading programs, adding more staff members, and controlling the amenities regularly.

    Item Type: Thesis (Other)
    Subjects: P Language and Literature > PR English literature
    Divisions: Fakultas Sastra dan Seni Rupa > D3 - Bahasa Inggris
    Depositing User: Vera Suryaningsih
    Date Deposited: 18 Jul 2013 17:23
    Last Modified: 18 Jul 2013 17:23
    URI: https://eprints.uns.ac.id/id/eprint/6448

    Actions (login required)

    View Item