PERANCANGAN SISTEM PENGUKURAN KINERJA DI APOTEK XYZ DENGAN MENGGUNAKAN METODE INTEGRATED PERFORMANCE MEASUREMENT SYSTEMS (IPMS) DAN PEMBOBOTAN TRIANGULAR FUZZY AHP

WITJAKSONO, ARRIE WIBOWO (2009) PERANCANGAN SISTEM PENGUKURAN KINERJA DI APOTEK XYZ DENGAN MENGGUNAKAN METODE INTEGRATED PERFORMANCE MEASUREMENT SYSTEMS (IPMS) DAN PEMBOBOTAN TRIANGULAR FUZZY AHP. Other thesis, Universitas Sebelas Maret.

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    Abstract

    Performancemeasurement in an organisation is very important because all organisation need to evaluate dan to plan their performancein order to obtain their goal. This research aim to design a system and performance measurement tool at pharmacy as profit organisation (business unit) and nonprofit organization (health service unit). Applied method is Integrated Performance Measurement System (IPMS).IPMS method based on stakeholder’s requirementsas foundation for build organization performance measurement system. The stakeholder’s requirementsbecome organization goal reference which furthermore their peformance indicator is identificated to measure goal achievement. The design identify four stakeholder’s requirements. Based on stakeholder’s requirements, 26 requirementsand eight objectives gained, then they are generatedbecome 18 Key Performance Indicators(KPIs)which group into three aspects, they are input, process, and output. Afterwards Fuzzy-AHPmethode weighing is executed. The weighing result is aspect’s weight relatively equal. The biggest is input (0.359) and the the lowest is output (0.314). Objectivesweighing result is strategic goal information conveyanceapropriation(0.466) as the biggest for process aspect and strategic goal increasing selling volume (0.4) as the biggest for output aspect. In KPIs weighing, the biggest global weight are the number of medicine in stock list which is zero and the number of new medicine kind (0.179) and the lowest is relative prductivity (0.0068). Keywords : peformance measurement, pharmacy, IPMS, Fuzzy-AHP xii+ 89 pages; 24 tables; 6 pictures; 5 appendixes bibliographies: 22 (1996-2008)

    Item Type: Thesis (Other)
    Subjects: T Technology > TS Manufactures
    Divisions: Fakultas Teknik > Teknik Industri
    Depositing User: Lia Primadani
    Date Deposited: 18 Jul 2013 16:32
    Last Modified: 18 Jul 2013 16:32
    URI: https://eprints.uns.ac.id/id/eprint/6223

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