Pengaruh Status Akreditasi Puskesmas, Faktor Sosial Ekonomi, dan Jenis Asuransi Pasien terhadap Kualitas Pelayanan dan Kepuasan Pasien di Puskesmas

MIRSHANTI, FARAHDILA (2018) Pengaruh Status Akreditasi Puskesmas, Faktor Sosial Ekonomi, dan Jenis Asuransi Pasien terhadap Kualitas Pelayanan dan Kepuasan Pasien di Puskesmas. Masters thesis, Universitas Sebelas Maret.

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    Abstract

    ABSTRACT Background: Being one of the most important element in healthcare system, Primary Health Care has been promoted to improve its quality and capacity of service. Accreditation is one method used to improve and measure the quality of health service. Quality service improvement patients’ satisfaction. The study purposed to explain the influence of accreditation status, patient’s socio-economic factors, and health insurance type toward the quality of service and patient’s satisfaction of Primary Health Care Subjects and Methods: This was an analytic observational study with cross-sectional design. This study was conducted at Primary Health Cares of different accreditation status in Surakarta Region, from June to July 2017. A total of 8 Primary Health Care were selected by consecutive sampling, and 200 subjects were selected by proporsional random sampling . Exogenous variables in this study were accreditation status, level of education, family income, and type of insurance. Endogenous variables were quality of service and patient’s satisfaction. The data were collected by a set of questionnaires and secondary data of accreditation status. Data were analyzed by path analysis. Results: Quality of health services were affected by accreditation status (b=2.22; SE=0.74; p=0.003), level of education (b=-4.51; SE=1.68; p=0.007), and type of insurance (b=2.79; SE=1.06; p=0.008), while family income did not impact the quality of health service ( b=-0.17; SE=0.11; p=0.123). Patient’s satisfaction were affected by acrreditation status (b=0.39; SE=0.22; p=0.069), quality of service (b=0.05; SE=0.02; p=0.022), level of education (b=-1.16; SE=0.48; p=0.017), and type of insurance (b=0.61; SE=0.31; p=0.044). Conclusion: Quality of health services in Primary Health Care are affected by accreditation status, level of education, and type of insurance. Patient’s satisfaction are affected by accreditation status, quality of service, level of education, and type of insurance Keywords: accreditation, quality of health services, patient satisfaction, Primary Health Care

    Item Type: Thesis (Masters)
    Subjects: R Medicine > RZ Other systems of medicine
    Divisions: Fakultas Kedokteran
    Fakultas Kedokteran > Spesialis Pulmonologi dan Ked. Respirasi
    Depositing User: Noviana Eka
    Date Deposited: 12 Feb 2018 18:11
    Last Modified: 12 Feb 2018 18:11
    URI: https://eprints.uns.ac.id/id/eprint/39498

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