PROSES MAINTENANCE E-KARIP DAN PENYELESAIAN MASALAH DALAM PEMBAYARAN PENSIUN PADA PT. BANK TABUNGAN PENSIUNAN NASIONAL, Tbk (BTPN) PURNA BAKTI KANTOR CABANG PEMBANTU KARANGANYAR

H, SANTIKA ARUM (2017) PROSES MAINTENANCE E-KARIP DAN PENYELESAIAN MASALAH DALAM PEMBAYARAN PENSIUN PADA PT. BANK TABUNGAN PENSIUNAN NASIONAL, Tbk (BTPN) PURNA BAKTI KANTOR CABANG PEMBANTU KARANGANYAR. Other thesis, Universitas Sebelas Maret.

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    Abstract

    The purpose of this research is to know: (1) specification about e-KARIP in PT. Bank Tabungan Pensiunan Nasional, Tbk (BTPN) Purna Bakti Karanganyar Sub-Branch Office, (2) the process of maintenance e-KARIP in PT. Bank Tabungan Pensiunan Nasional, Tbk (BTPN) Purna Bakti Karanganyar Sub-Branch Office, (3) the solutions of pension payment problems in PT. Bank Tabungan Pensiunan Nasional, Tbk (BTPN) Purna Bakti Karanganyar Sub-Branch Office. This Final Assignment is using descriptive analysis method. The research data includes primary data and secondary data. The primary data is obtained through direct interviews with leader and employees. The secondary data is information from PT. Bank Tabungan Pensiunan Nasional, Tbk (BTPN) Purna Bakti Karanganyar Sub-Branch Office, consist of the general description of the company, e-KARIP maintenance process, information from BTPN website, and from other sources. The result of the research shows that: (1) e-KARIP is an electronic pension identity card published by PT. Bank Tabungan Pensiun Nasional, Tbk Purna Bakti for pensioners with the purpose is to pay the pension money to the right person with faster process, (2) e-KARIP maintenance process is divided into two categories of requests, those are by customer reporting and bank initiative, both of them have different process and provisions, (3) the solutions of pension payment problems by PT. Bank Tabungan Pensiunan Nasional, Tbk (BTPN) Purna Bakti Karanganyar Sub-Branch Office is contact the family and heirs, and check customer data by employees of PT. Bank Tabungan Pensiunan Nasional, Tbk (BTPN) Purna Bakti Karanganyar Sub-Branch Office regularly. Keywords : E-KARIP, PT. Bank Tabungan Pensiunan Nasional Tbk (BTPN) Purna Bakti Karanganyar Sub-Branch Office, pension payments.

    Item Type: Thesis (Other)
    Subjects: H Social Sciences > HB Economic Theory
    Divisions: Fakultas Ekonomi
    Fakultas Ekonomi > D3 - Keuangan Perbankan
    Depositing User: Retno Andriani
    Date Deposited: 29 Aug 2017 08:36
    Last Modified: 29 Aug 2017 08:36
    URI: https://eprints.uns.ac.id/id/eprint/34294

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