THE PUBLIC RELATION ACTIVITIES AT CV.GRIYAGAWE KARTASURA

DAMAYANTI, AFIK (2017) THE PUBLIC RELATION ACTIVITIES AT CV.GRIYAGAWE KARTASURA. Other thesis, Universitas Sebelas Maret.

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    Abstract

    ABSTRACT Afik Damayanti. 2016. THE PUBLIC RELATION ACTIVITY IN CV. GRIYAGAWE KARTASURA. English Diploma Program, Faculty of Cultural Sciences, Sebelas Maret University This report was written based on the job training at CV. Griyagawe Surakarta from March 7th 2016 to April 8th 2016. The objectives of this report is to discuss about activities to promote the produts of CV.Griyagawe, and problems that I encountered during internship including the solutions. Theactivity during internship in CV.Griyagaweis related to Public Relation field, for example: doingobservation tocollect data about the souvenir products of CV.Griyagawe, dealing with customers directly, processing the brochure, and distributing the brochure. There were two problems during internship in CV.Griyagawe. I elaborated the problems into two points, first is external problems such as lacking of information about CV.Griyagawe, feeling confused about how to deal with customer, and the second is internal problems such as adapting myself and being unconfident. The solutionsfor external problems are;asking for information to other employees about products of CV.Griyagawe, listening carefully to the complaints, letting the customers to speak without interrupting, apologizing sincerely,asking the customer, convincing customer, and thanking the customer. The solution for internal problems are; trying to recognize the other employees, making myself comfort with the place, and trying to build up my confidence by dealing with more customers.

    Item Type: Thesis (Other)
    Subjects: P Language and Literature > PR English literature
    Divisions: Fakultas Sastra dan Seni Rupa
    Fakultas Sastra dan Seni Rupa > D3 - Bahasa Inggris
    Depositing User: faizah sarah yasarah
    Date Deposited: 08 Apr 2017 16:54
    Last Modified: 08 Apr 2017 16:54
    URI: https://eprints.uns.ac.id/id/eprint/33411

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