WORKING AS A FRONT OFFICE ATTENDANT AT KUSUMA SAHID PRINCE HOTEL SOLO

LUGINA, PUSPITA IDRI (2017) WORKING AS A FRONT OFFICE ATTENDANT AT KUSUMA SAHID PRINCE HOTEL SOLO. Other thesis, Universitas Sebelas Maret.

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    Abstract

    This project report is based on my job training evaluation which was undertaken at Kusuma Sahid Prince Hotel Solo, a five star heritage hotel which is located on Jl. Sugiyopranoto no. 20, Surakarta near Mangkunegaran Palace. This palace is one of the heritage sites in Surakarta. The objectives of this project report are to describe the Front Office Department of Kusuma Sahid Prince Hotel Solo, the activities at the Front Office Department especially as a trainee receptionist, and the crucial problem I found when I undertook the job training as a trainee receptionist. The crucial problem is about the English quality of Front Office Department especially the receptionist. I think that their English is poor. They can’t communicate well when they get some foreign guests. They just could answer some yes or no questions. Therefore, several solutions are proposed to solve the problems such as hiring someone who has a good English quality to be a receptionist or giving some English training program to all receptionists in Kusuma Sahid Prince Hotel Solo.

    Item Type: Thesis (Other)
    Subjects: P Language and Literature > PE English
    Divisions: Fakultas Sastra dan Seni Rupa
    Fakultas Sastra dan Seni Rupa > D3 - Bahasa Inggris
    Depositing User: Luthfi Syam
    Date Deposited: 06 Apr 2017 13:53
    Last Modified: 06 Apr 2017 13:53
    URI: https://eprints.uns.ac.id/id/eprint/33308

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