THE ROLE OF BELLBOY IN IMPROVING SERVICE QUALITY IN LOR IN HOTEL BUSINESS RESORT AND SPA

Setiawan, Erick (2010) THE ROLE OF BELLBOY IN IMPROVING SERVICE QUALITY IN LOR IN HOTEL BUSINESS RESORT AND SPA. Other thesis, Universitas Sebelas Maret.

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    Abstract

    Erick Setiawan. 2010. The Role of Bellboy in Improving Service Quality in Lor In Hotel, Business, Resort, and Spa. English Diploma Program. Faculty of Letters and Fine Arts, Sebelas Maret University. Bellboy as the first greeter has an important role in a hotel. Every hotel needs bellboy for handling the guest luggage in check in, check out, and room change processes. Besides, bellboy can also improve the quality service. This final project is intended to describe the jobs of the bellboy, knowing the problems and giving solutions of the problems of bellboy in Lor In Hotel. The writer focused on the bellboy section on the job training in Lor In Hotel, Business, Resort, and Spa. The writer did most of the bellboy jobs according to the procedure and standardization in Lor In Hotel. The writer not only handled the guest luggage but also handled the newspaper distribution, sent the letter and did the errands from guest and manager. Results indicated that the bellboy in Lor In Hotel has a role in improving the service quality. The good work of bellboy influenced the guest satisfaction. Besides, there were some problems happened and the solutions in doing the tasks. There might be a need for upgrading the quality of the bellboy and some facilities in Lor In Hotel.

    Item Type: Thesis (Other)
    Subjects: P Language and Literature > PE English
    Divisions: Fakultas Sastra dan Seni Rupa > D3 - Bahasa Inggris
    Depositing User: Isro'iyatul Mubarokah
    Date Deposited: 13 Jul 2013 16:59
    Last Modified: 13 Jul 2013 16:59
    URI: https://eprints.uns.ac.id/id/eprint/3095

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