Responsivitas Dinas Perhubungan Komunikasi dan Informatika Kota Surakarta Terhadap Kemacetan Dari Solo Last Friday Ride (SLFR)

RANGGATA A, JANSA (2016) Responsivitas Dinas Perhubungan Komunikasi dan Informatika Kota Surakarta Terhadap Kemacetan Dari Solo Last Friday Ride (SLFR). Other thesis, Universitas Sebelas Maret.

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    Abstract

    ABSTRACT JANSA RANGGATA A. D0112048. Responsiveness of Department of Transportation Communication and Informatics Surakarta to congestion of Solo Last Friday Ride (SLFR). Essay. Public Administration, Faculty of Social and Political, Sebelas Maret University, Surakarta, 2016. This research discusses responsiveness of Department of Transportation Communication and Informatics Surakarta to congestion of Solo Last Friday Ride (SLFR). The purpose of this research is to describe the responsiveness of Department of Transportation Communication and Informatics Surakarta to congestion of SLFR. The aspects of responsiveness studied were: 1) The attitude of the bureaucratic apparatus in response to complaints from service users, 2) Use of complaints from service users as a reference for the improvement of the organization in the future, 3) Various actions bureaucratic apparatus to provide service satisfaction to service users and 4) the placement of service users by the bureaucrats in the applicable service system. The methodology applied is descriptive-qualitative. The source data were obtained by interview and documentation. The selection of informants done by purposive sampling techniques. The validity of the data used method triangulation. The technique of data analysis used interactive analysis model. The result of this research shows that responsiveness of Department of Transportation Communication and Informatics Surakarta to congestion of Solo Last Friday Ride (SLFR) is good enough. However, there are still some shortcomings, especially in terms of use of the service user complaints as a reference for the improvement of the organization in the future. Dishubkominfo actually realize that they don’t have enough personnel to control SLFR. In fact, SLFR mostly collide with another event from Dishubkominfo that make them can’t control SLFR optimally. In other aspect of responsiveness shows that Dishubkominfo has good enough responsiveness. Keywords : Responsiveness, congestion, Solo Last Friday Ride

    Item Type: Thesis (Other)
    Subjects: H Social Sciences > HE Transportation and Communications
    Divisions: Fakultas Ilmu Sosial dan Ilmu Politik > Ilmu Administrasi Negara
    Depositing User: Yanny Wulandari
    Date Deposited: 01 Dec 2016 09:22
    Last Modified: 01 Dec 2016 09:22
    URI: https://eprints.uns.ac.id/id/eprint/29987

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