Peran Public Relations dalam Pengelolaan Kepuasan Pelanggan melalui Media Angket di Rumah Sakit Panti Waluyo Surakarta

Triwidiyastuti, Yeni (2016) Peran Public Relations dalam Pengelolaan Kepuasan Pelanggan melalui Media Angket di Rumah Sakit Panti Waluyo Surakarta. Other thesis, Universitas Sebelas Maret.

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    Abstract

    ABSTRAK Yeni Triwidiyastuti, 2016, D1613101,“The Role of Public Relations on Customer Satisfaction Management Through Questionnaire at Panti Waluyo Hospital, Surakarta” Kuliah Kerja Media (KKM) took a location at Panti Waluyo Hospital, Surakarta. The purpose of this KKM is to know the activity and role of public relations in working life. Especially, to know the extent of public relations role on customer satisfaction management through questionnaire at Panti Waluyo Hospital, Surakarta. This KKM is used for the final project report of Applied Communication Diploma III Program, Public Relations Study, Faculty of Social and Politic Science, Sebelas Maret University to obtain a degree of Ahli Madya (A.Md) of Public Relations Study. KKM 2016 was conducted during the period of February 15, 2016 – April 15, 2016 This final project report is about the role of public relations on customer satisfaction management through questionnaire. Hospital is health care unit that very risk of complaint. Satisfaction management is one of the programs to improve the service quality of Panti Waluyo Hospital, Surakarta.

    Item Type: Thesis (Other)
    Subjects: H Social Sciences > H Social Sciences (General)
    Divisions: Fakultas Ilmu Sosial dan Ilmu Politik
    Fakultas Ilmu Sosial dan Ilmu Politik > D3 - Komunikasi Terapan
    Depositing User: Nanda Rahma Ananta
    Date Deposited: 20 Nov 2016 18:29
    Last Modified: 20 Nov 2016 18:29
    URI: https://eprints.uns.ac.id/id/eprint/29361

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