PENERAPAN PROGRAM KUALITAS PELAYANAN PRODUK PT.JALUR NUGRAHA EKAKURIR (JNE EXPRESS) CABANG COLOMADU SOLO

LUKITA, BANGKIT (2016) PENERAPAN PROGRAM KUALITAS PELAYANAN PRODUK PT.JALUR NUGRAHA EKAKURIR (JNE EXPRESS) CABANG COLOMADU SOLO. Other thesis, Universitas Sebelas Maret.

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    Abstract

    ABSTRACT THE APPLICATION OF PRODUCT SERVICE QUALITY PROGRAM IN COLOMADU SOLO BRANCH OF PT. JALUR NUGRAHA EKAKURIR (JNE EXPRESS) BANGKIT LUKITA JIWANDANA NIM F3211016 This research was conducted to find out how the application of service quality program is in Colomadu Solo Branch of PT. Jalur Nugraha Ekakurir (JNE Express) and to find out the constraints with the application of program. This study employed a descriptive analysis. Descriptive analysis was to describe systematically and accurately an object studied by means of observing it. The data employed included primary and secondary ones. Primary data was the one obtained directly from company employee and staff’s response (answer) through observation and interview. Meanwhile secondary data was obtained from research site (place) by conducting observation, and data relevant to the application of program used as theoretical foundation for data analysis purpose. Considering the result of research conducted, it could be concluded that Colomadu Solo Branch of PT. Jalur Nugraha Ekakurir (JNE Express) had applied the program well. It could be seen from the quality of product service given to consumers. The application of vision and mission and consumer satisfaction became the main goal of company. However, some constraints were found in its application, either internal or external to the company. Keywords: program application, product service quality.

    Item Type: Thesis (Other)
    Subjects: A General Works > AI Indexes (General)
    Divisions: Fakultas Ekonomi > D3 - Manajemen Pemasaran
    Depositing User: Mujahidah Showafah
    Date Deposited: 15 Nov 2016 23:55
    Last Modified: 15 Nov 2016 23:55
    URI: https://eprints.uns.ac.id/id/eprint/28594

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