PENYELESAIAN KLAIM ASURANSI NASABAH KREDIT PENSIUN PADA PT. BANK TABUNGAN PENSIUNAN NASIONAL Tbk (BTPN) PURNA BAKTI KANTOR CABANG PEMBANTU KARANGANYAR

INGRIDHA, TYA NADIA (2016) PENYELESAIAN KLAIM ASURANSI NASABAH KREDIT PENSIUN PADA PT. BANK TABUNGAN PENSIUNAN NASIONAL Tbk (BTPN) PURNA BAKTI KANTOR CABANG PEMBANTU KARANGANYAR. Other thesis, Universitas Sebelas Maret.

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    Abstract

    ABSTRACT THE SETTLEMENT OF PENSION LOAN CUSTOMERS’ INSURANCE CLAIM IN KARANGANYAR SUBSIDIARY OFFICE OF PT. BANK TABUNGAN PENSIUNAN NASIONAL Tbk (BTPN) PURNA BAKTI TYA NADIA INGRIDHA F3613071 This research aimed: (1) to find out the procedure of insurance claim and preconditions the beneficiary of Pension Loan product customers should meet in Karanganyar Subsidiary Office of PT. Bank Tabungan Pensiunan Nasional Tbk (BTPN) Purna Bakti, (2) to find out the obstacles with the process of applying for insurance claim in Karanganyar Subsidiary Office of PT. Bank Tabungan Pensiunan Nasional Tbk (BTPN) Purna Bakti, (3) and to find out the problem solving in applying for insurance claim by beneficiary of customer in Karanganyar Subsidiary Office of PT. Bank Tabungan Pensiunan Nasional Tbk (BTPN) Purna Bakti. In this research, the author conducted direct observation on Karanganyar Subsidiary Office of PT. Bank Tabungan Pensiunan Nasional Tbk (BTPN) Purna Bakti. The data was obtained through interviewing the selected respondents. In addition to data obtained from Karanganyar Subsidiary Office of PT. Bank Tabungan Pensiunan Nasional Tbk (BTPN) Purna Bakti, the author also searched for various articles in both printed and electronic media to support the research. The result of research showed that (1) the procedure and preconditions of insurance claim application by beneficiary of Pension Loan customer in Karanganyar Subsidiary Office of PT. Bank Tabungan Pensiunan Nasional Tbk (BTPN) Purna Bakti, (2) the obstacles with insurance claim application included: the competition for inheritance right in customer family, authenticity of customer’s chronological death document and document falsification by beneficiary, and (3) the problems in applying for customer’s insurance claim were solved by: making a consensus on claim application when the beneficiary was consistent with what included in customer’s Pension Decree, the completeness of claim preconditions was submitted to Customer Service and Back Office, and the calling of beneficiary committing document falsification in applying for insurance claim application. Keywords: Insurance claim, Karanganyar Subsidiary Office of PT. Bank Tabungan Pensiunan Nasional Tbk (BTPN) Purna Bakti, Beneficiary.

    Item Type: Thesis (Other)
    Subjects: H Social Sciences > HJ Public Finance
    Divisions: Fakultas Ekonomi > D3 - Keuangan Perbankan
    Depositing User: Tities Amrihtasari
    Date Deposited: 07 Nov 2016 15:10
    Last Modified: 07 Nov 2016 15:10
    URI: https://eprints.uns.ac.id/id/eprint/28395

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