Peran Customer Relations Dalam Menciptakan Citra Positif Bagi Aston Madiun Hotel & Conference Center

CHRISTINASARI, SILVIA (2016) Peran Customer Relations Dalam Menciptakan Citra Positif Bagi Aston Madiun Hotel & Conference Center. Other thesis, Universitas Sebelas Maret.

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    Abstract

    Summary Silvia Christinasari, D1613092, “THE ROLE OF CUSTOMER RELATIONS IN CREATE POSITIVE IMAGE FOR THE ASTON MADIUN HOTEL & CONFERENCE CENTER”, Applied Communications Diploma III, Faculty of Social and Political Sciences, Universitas Sebelas Maret Surakarta, 2016, 90 pages. The aim from writes this Final Project is to know all of the role of Customer Relations to create positive image for hotel business, in the matter Aston Madiun Hotel & Conference Center. Customer can be translated with client that the main factor and the great influence to whether hotel business successful or not. Although the hotel has high great and special feature will not hold out without supporting from customer. So that, this is can be reason why Customer Relations very important for attention. In other words, Customer Relations is the activity for develops good relationship with customer, the effort to give best service to the customer as soon as gets belief and positive image. The writer’s result after did Kuliah Kerja Media (KKM) / On the Job Training in the Aston Madiun Hotel & Conference Center, all the activity related with Customer Relations can be done in this hotel. This matter can be seen with many appreciate from customer/ guest which direct or indirect speaks. In other hand, although gets appreciate, all of the type activity Customer Relations will be continue do persistent by the hotel. This matter do for close the bad opportunity happened, because the hotel stay at the middle hotel business that more increase. From the fact, it hope always can brings positive impact, good relationship and harmonious with customer, and the important positive image be created always can be hold. In other hands, there is suggestion from the writer will present to materialized Customer Relations be better in the Aston Madiun Hotel & Conference Center is should do not unimportant things that needs clean up or recovery, although can still says in the natural limits. Beside that, need more grow up having feel to every internal public in the hotel. So that, it hope existence that high care and more optimal again, the main to effort give the best for the hotel or the customer. Keyword : customer relations, positive image

    Item Type: Thesis (Other)
    Subjects: H Social Sciences > H Social Sciences (General)
    Divisions: Fakultas Ilmu Sosial dan Ilmu Politik > D3 - Komunikasi Terapan
    Depositing User: Tities Amrihtasari
    Date Deposited: 04 Nov 2016 14:39
    Last Modified: 04 Nov 2016 14:39
    URI: https://eprints.uns.ac.id/id/eprint/28276

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