PENGEMBANGAN ALAT UKUR KEPUASAN WEBSITE UNS BERDASARKAN PERSEPSI PENGGUNAINTERNAL

PURNAMA, LUTFIE PANJI (2009) PENGEMBANGAN ALAT UKUR KEPUASAN WEBSITE UNS BERDASARKAN PERSEPSI PENGGUNAINTERNAL. Other thesis, UNIVERSITAS SEBELAS MARET.

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    Abstract

    Up to nowadays, Sebelas Maret University has been developing its website continually to be better. During this time, it has been four times the website changed the design, however, the change of the design did not involve the evaluation from its users. One of the evaluation difficulties which involves the users was the absent of a tool which particularly used for measuring the satisfaction of the website users. This research is aimed to produce the measurement tool for Sebelas Maret University website users’ satisfaction by involving its internal users. This research consists of five steps. The first step is looking through the commencement attributes with literature theory aims to obtain the list of commencement attributes. The second step is attribute identification which aims to get new additional attributes according to the users. The third step is association analysis aims to obtain which attribute according to the users are important by doing Cochran test in 15 iterations and results in 18 attributes. The fourth step is factor analyzing aims to obtain new factors by extraction method of Principal Component Analysis (PCA) and rotation of Varimaxresults in 4 factors. Those four factors are able to explain 57,140% of data variation. Finally the fifth step is examining the measurement tool aims to get performancescale, validity value and reliability value of measurement tool which then was continued by getting performancevalues of Sebelas Maret University website. This research produces measurement toolwhich is set up on 4 dimensions and 17 attributes. Those four dimensions are: dimension of Link Availability, Application, Information, and Appearance which consists of 5 attributes, dimension of Capabilities, Comfort, Accurateness, and Flexibility which consists of 5 attributes, dimensions of Featureand problem solving which consists of 3 attributes, and dimensions of Simplicity, easiness, and consistency which consists of 4 attributes. The measurement tool has been examined by involving 60 respondents which shows the average reliability value as 0,70 and whole reliability value as 0,83. Performancevalue of Sebelas Maret University website shows score as 3,20 and belongs to poor level. Keywords: Satisfaction, Sebelas Maret University website, Cochran test, PCA, performance

    Item Type: Thesis (Other)
    Subjects: T Technology > TA Engineering (General). Civil engineering (General)
    Divisions: Fakultas Teknik > Teknik Industri
    Depositing User: Lia Primadani
    Date Deposited: 12 Jul 2013 16:13
    Last Modified: 12 Jul 2013 16:13
    URI: https://eprints.uns.ac.id/id/eprint/2532

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