THE IMPORTANCE OF ENGLISH FOR THE STAFF OF HOUSEKEEPING DEPARTMENT IN IMPROVING THE SERVICE QUALITY AT LORIN SOLO HOTEL

Kurniawan, Deni (2016) THE IMPORTANCE OF ENGLISH FOR THE STAFF OF HOUSEKEEPING DEPARTMENT IN IMPROVING THE SERVICE QUALITY AT LORIN SOLO HOTEL. Other thesis, Universitas Sebelas Maret.

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    Abstract

    This final project report was written based on the job training experience accomplished for three months in Lorin Solo hotel, starting from March 2nd, 2015 – June 2nd, 2015. The objectives of this report are to describe the activities of the intern in the housekeeping department, the importance of English for the staffs of housekeeping department in improving the service quality and the problems encountered by the intern during the internship. During the internship, I worked in two housekeeping main sections: the houseman section as public area attendant and the room section as room attendant. My job in the houseman section was to maintain the cleanness and tidiness of Lorin Solo hotel public areas. In the room section, my job was to keep the cleanness and tidiness of Lorin Solo hotel’s guest rooms. Based on my experience, I served not only local guests but also foreign guests. Therefore, English was very importantin the hotel industry especially for the staff of housekeeping department.Although I worked as a housekeeping staff, English was also important in improving the service quality at Lorin Solo hotel. During the internship at the housekeeping department in Lorin Solo hotel, I had to adapt to a new atmosphere and different responsibility from student life to working life. I encountered several problems; they were the hotel’s terms which I had not known yet and some misunderstandings encountered when communicating with foreign guests. To overcome the problem of the hotel terms, I read more the hotel terms book and asked more to my senior about the terms that I had known yet. To create smooth communication in order to serve the best for the hotel guest, I asked them to repeat their question to clarify their needs.

    Item Type: Thesis (Other)
    Subjects: P Language and Literature > PE English
    Divisions: Fakultas Sastra dan Seni Rupa
    Fakultas Sastra dan Seni Rupa > D3 - Bahasa Inggris
    Depositing User: eky putri
    Date Deposited: 15 Apr 2016 15:18
    Last Modified: 15 Apr 2016 15:18
    URI: https://eprints.uns.ac.id/id/eprint/24851

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