Studi Tentang Pelayanan Customer Relations Terhadap Kepuasan Pelanggan PT. TELKOM Divre Surakarta

Yuliana, Rita (2011) Studi Tentang Pelayanan Customer Relations Terhadap Kepuasan Pelanggan PT. TELKOM Divre Surakarta. Other thesis, universitas sebelas maret.

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    Abstract

    PT. Telekomunikasi Indonesia, Tbk. (TELKOM) is the biggest company that held information and telecommunication (InfoComm) and full service and network in Indonesia. It is interesting to make the company for the research objects. This research want to knows how the service performance by PT. TELKOM Divre Surakarta in giving services so that the customer satisfaction make them loyal consumers in using communication and network services. The type of this research is descriptive quantitative and using survey methods. The data gathered by spreading the quesionaire to the suctomer of PT. TELKOM. This research is a conditional research that means to do some observation about social phenomenon, and it did to solve the problems at present. The methods og this research is survey so it needs some consumer to be the sample to be studied. The data that needed are the consumer’s opinion based on the quesionaire. The results showed that there is a positive and significant correlation between the variables customer service relations with customer satisfaction. Positive relationship means that the direction of the relationship, where the results showed that the higher customer service relations will make customer satisfaction will increase.

    Item Type: Thesis (Other)
    Subjects: H Social Sciences > H Social Sciences (General)
    H Social Sciences > HT Communities. Classes. Races
    Divisions: Fakultas Ilmu Sosial dan Ilmu Politik > Ilmu Komunikasi
    Depositing User: Yudha Kuntoaji
    Date Deposited: 12 Jul 2013 00:18
    Last Modified: 12 Jul 2013 00:18
    URI: https://eprints.uns.ac.id/id/eprint/2236

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