ANALISIS KINERJA PELAYANAN RAWAT INAP PADA RUMAH SAKIT KASIH IBU DITINJAU DARI RASIO BOR, LOS, TOI, BTO, NDR, DAN GDR PERIODE 2012 - 2014

AYU, STEFANI MERRYNA (2015) ANALISIS KINERJA PELAYANAN RAWAT INAP PADA RUMAH SAKIT KASIH IBU DITINJAU DARI RASIO BOR, LOS, TOI, BTO, NDR, DAN GDR PERIODE 2012 - 2014. Other thesis, Universitas Sebelas Maret.

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    Abstract

    Quality of service becomes very important for the hospital in Indonesia. Services are provided to patients by health workers as well and full of empathy in accordance with the needs of patients, knowledge, skills and standards. The purpose of this study was to analyze the performance of services in Kasih Ibu’s Hospital based on ratio of BOR, LOS, TOI, BTO, NDR and GDR. Based on the results of this study, Kasih Ibu’s Hospital has a good service performance seen from the ratio of Bed Occupancy Rate, Length Of Stay, Turn Over Interval and Net Death Rate. It happens because the ratio shows result are in accordance with the national standards for quality of service indicators for years 2012-2014. Meanwhile, if the result viewed from the Bed Turn Over Ratio and Gross Death Rate, the calculation results declined in every year, but the results of this calculation still above national standards for quality of service indicators, so that it can be concluded that the ratio of BTO and GDR shows the results of poor performance. Results of this analysis, the author gives some advice to Kasih Ibu’s Hospital, that is a need for additional beds in each ward, so the Bed Turn Over ratio can be decreased annually and in accordance with national standards for quality of service indicators. In addition, Kasih Ibu’s Hospital also need to provide training to medical personnel especially trained in dealing with patients who are going through a critical period that the general mortality rate or Gross Death Rate can be decreased in each year. Keywords: service performance, service performance ratio analysis

    Item Type: Thesis (Other)
    Subjects: H Social Sciences > HF Commerce > HF5601 Accounting
    Divisions: Fakultas Ekonomi > D3 - Akuntansi
    Depositing User: Hartono M Asyiq
    Date Deposited: 29 Nov 2015 22:21
    Last Modified: 29 Nov 2015 22:21
    URI: https://eprints.uns.ac.id/id/eprint/22237

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