MANAJEMEN PELAYANAN PADA UNIT LOAN SERVICE PT. BANK TABUNGAN NEGARA (PERSERO) CABANG SOLO

ERYCKA, INTAN PERMATA (2015) MANAJEMEN PELAYANAN PADA UNIT LOAN SERVICE PT. BANK TABUNGAN NEGARA (PERSERO) CABANG SOLO. Other thesis, Universitas Sebelas Maret .

[img]
Preview
PDF - Published Version
Download (298Kb) | Preview

    Abstract

    Intan Permata Erycka, D1512040, “THE SERVICE MANAGEMENT IN LOAN SERVICE UNIT PT. BANK TABUNGAN NEGARA (PERSERO) BRANCH OF SOLO.” Final Project, Administrative Management Study Program, Social and Political Sciences Faculty, Surakarta Sebelas Maret University, 2015, 74 page. Loan Service Unit is one of unit that inside organization structure PT. Bank Tabungan Negara (Persero) Branch of Solo, are as Loan Service Consumer, in that activity give credit service to all of people from the submission process until the credit contract, as well as paid, and another process like credit information giving as well as another credit administration to the consumer, they are debtor and debtor candidate. The writer do observation in Loan Service Unit PT. Bank Tabungan Negara (Persero) Branch of Solo with purpose to know how the quality service management that applied in Loan Service Unit PT. Bank Tabungan Negara (Persero) Branch of Solo, to remember that job and function are complex enough. Location of observation that do the writer is PT. Bank Tabungan Negara (Persero) Branch of Solo, specialy in Loan Service Unit. The resources data that got from resource person (informant), event and activity, along with document. The data collection technical that do the writer by means of interview with the resource person (informant), active observation and live. From the observation result that do the writer about the service management in Loan Service Unit PT. Bank Tabungan Negara (Persero) Branch of Solo in the fact of life service, there are found some matter that not suitable with some element which can show the quality from the service management in Loan Service Unit PT. Bank Tabungan Negara (Persero) Branch of Solo that caused the quality service management still bad. The matter that not suitable is about the service time such as Layanan 151 that based on the true for finishing credit submission process until credit contract need more time from one week. The matter because the data debtor candidate is not complete, debtor candidate are difficult to be contacted with regard to the non-visit analysis, and Approval Officials who were not in the office. Key Words: service management, service, loan, Loan Service Unit PT. Bank Tabungan Negara (Persero) Branch of Solo

    Item Type: Thesis (Other)
    Subjects: H Social Sciences > H Social Sciences (General)
    Divisions: Fakultas Ilmu Sosial dan Ilmu Politik
    Fakultas Ilmu Sosial dan Ilmu Politik > D3 - Manajemen Administrasi
    Depositing User: Afifah Nur Laili
    Date Deposited: 20 Nov 2015 20:25
    Last Modified: 20 Nov 2015 20:25
    URI: https://eprints.uns.ac.id/id/eprint/21795

    Actions (login required)

    View Item