Kualitas Pelayanan PT. TASPEN (PERSERO) Cabang Surakarta Terhadap Peserta Taspen dalam Melayanai Program Pensiun

Yogatama, Pradista Galih (2015) Kualitas Pelayanan PT. TASPEN (PERSERO) Cabang Surakarta Terhadap Peserta Taspen dalam Melayanai Program Pensiun. Universitas Sebelas Maret.

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    Abstract

    This study aims to analyze about PT. Taspen Service Quality (Persero) Surakarta Branch Against Participants TASPEN in Serving Pension Plan. This Study based on five indicators of the success of the program proposed by Parasuraman is direct evidence (Tangibles), Reliability (Reliability), Responsiveness (Responsiveness), Insurance (Assurance), and Emphaty (Emphaty).

    Item Type: Other
    Subjects: H Social Sciences > H Social Sciences (General)
    J Political Science > JA Political science (General)
    Divisions: Fakultas Ilmu Sosial dan Ilmu Politik > Ilmu Administrasi Negara
    Depositing User: Users 11034 not found.
    Date Deposited: 02 Sep 2015 13:18
    Last Modified: 02 Sep 2015 13:18
    URI: https://eprints.uns.ac.id/id/eprint/17470

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