Kualitas Pelayanan PT. TASPEN (PERSERO) Cabang Surakarta Terhadap Peserta Taspen dalam Melayanai Program Pensiun

Yogatama, Pradista Galih (2015) Kualitas Pelayanan PT. TASPEN (PERSERO) Cabang Surakarta Terhadap Peserta Taspen dalam Melayanai Program Pensiun. Universitas Sebelas Maret.

[img]
Preview
 PDF - Published Version
Download (869Kb) | Preview

    Abstract

    This study aims to analyze about PT. Taspen Service Quality (Persero) Surakarta Branch Against Participants TASPEN in Serving Pension Plan. This Study based on five indicators of the success of the program proposed by Parasuraman is direct evidence (Tangibles), Reliability (Reliability), Responsiveness (Responsiveness), Insurance (Assurance), and Emphaty (Emphaty).

    Item Type: Other
    Subjects: H Social Sciences > H Social Sciences (General)
    J Political Science > JA Political science (General)
    Divisions: Fakultas Ilmu Sosial dan Ilmu Politik > Ilmu Administrasi Negara
    Depositing User: Users 11034 not found.
    Date Deposited: 02 Sep 2015 13:18
    Last Modified: 02 Sep 2015 13:18
    URI: https://eprints.uns.ac.id/id/eprint/17470

    Actions (login required)

    		 View Item
    EPrints Logo
    UNS Institutional Repository is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.