HUBUNGAN TINGKAT KUALITAS PELAYANAN KESEHATAN IBU DAN ANAK DENGAN TINGKAT KEPUASAN PASIEN DI PUSKESMAS SUKOHARJO

MAHARANI, ARLINA FURY (2013) HUBUNGAN TINGKAT KUALITAS PELAYANAN KESEHATAN IBU DAN ANAK DENGAN TINGKAT KEPUASAN PASIEN DI PUSKESMAS SUKOHARJO. Other thesis, Universitas Sebelas Maret.

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    Abstract

    ABSTRAK Arlina Fury Maharani. R0109004. 2013. HUBUNGAN TINGKAT KUALITAS PELAYANAN KESEHATAN IBU DAN ANAK DENGAN TINGKAT KEPUASAN PASIEN DI PUSKESMAS SUKOHARJO. Program Studi D IV Bidan Pendidik Fakultas Kedokteran Universitas Sebelas Maret. Latar Belakang : Puskesmas Sukoharjo merupakan sarana pelayanan kesehatan yang memberikan pelayanan Kesehatan Ibu dan Anak yang dituntut untuk dapat melayani secara berkualitas dan memuaskan bagi pasiennya. Akan tetapi, dalam wilayah kerja Puskesmas Sukoharjo masih ditemukan sebanyak 6,69% balita gizi kurang, 20,46% ibu hamil dengan suntik TT, 65,48% ibu hamil yang mendapatkan tablet Fe. Persentase tersebut dapat diasumsikan bahwa pelayanan KIA di Puskesmas Sukoharjo belum dimanfaatkan secara optimal oleh masyarakat. Penelitian ini bertujuan untuk mengetahui hubungan antara tingkat kualitas pelayanan Kesehatan Ibu dan Anak dengan tingkat kepuasan pasien di Puskesmas Sukoharjo. Metode Penelitian : Desain penelitian ini observasional analitik dengan pendekatan cross sectional. Teknik sampling yang digunakan adalah accidental sampling dimana sampel penelitian adalah pasien yang mendapatkan pelayanan KIA berjumlah 260 responden di Puskesmas Sukoharjo. Hasil : Hasil penelitian menunjukkan bahwa sebanyak 57,3% menilai tingkat kualitas pelayanan KIA sudah baik dan 60,8% pasien puas dengan kualitas pelayanan KIA di Puskesmas Sukoharjo. Analisis korelasi Spearman Rank menghasilkan p-value <  (0,000< 0,05), terdapat korelasi yang signifikan dengan nilai rho 0,752 sehingga derajat korelasi kedua variabel termasuk kuat dengan arah korelasi positif. Kesimpulan : Ada hubungan antara tingkat kualitas pelayanan Kesehatan Ibu dan Anak dengan tingkat kepuasan pasien di Puskesmas Sukoharjo. Kata Kunci: Kualitas Pelayanan, Kesehatan Ibu dan Anak, Kepuasan ABSTRACT Arlina Fury Maharani. R0109004. 2013. RELATION BETWEEN THE LEVEL OF QUALITY MATERNAL AND CHILD HEALTH SERVICES WITH THE LEVEL OF PATIENT SATISFACTION IN PUBLIC HEALTH CENTER SUKOHARJO. Study Program of 4th Diploma Midwife Educator Faculty of Medicine, Sebelas Maret University. Background: PHC Sukoharjo is a health service facility that provide maternal and child health services are required to be able to serve the quality and satisfaction to patients. However, in the working area of PHC Sukoharjo still found as much as 6.69% underweight toddlers, 20.46% of pregnant women with TT injection, 65.48% of pregnant women were getting tablets Fe. The percentage can be assumed that services of maternal and child health at PHC Sukoharjo not been used optimally by the community. The purpose of this research is to analyze the relation between the level of quality maternal and child health services with the level of patient satisfaction in PHC Sukoharjo. Methods : This type of research was observational analytic cross-sectional study design. The sampling technique used is accidental sampling where the sample is patients receiving maternal and child health services at the PHC Sukoharjo totaled 260 respondents. Results : The results showed that as many as 57.3% assess the quality of maternal and child health services was good and 60.8% of patients were satisfied with the quality of maternal and child health services at PHC Sukoharjo. Spearman Rank Correlation analysis produced p-value <  (0.000<0.05), there is a significant correlation with rho value of 0.752 so that the degree of correlation between the two variables, including a strong positive correlation with the direction. Conclusion : There is a relation between the level of quality maternal and child health services with the level of patient satisfaction in PHC Sukoharjo. Keywords: service quality, maternal and child health, satisfaction

    Item Type: Thesis (Other)
    Subjects: R Medicine > RJ Pediatrics > RJ101 Child Health. Child health services
    Divisions: Fakultas Kedokteran > D4 - Kebidanan
    Depositing User: Noviana Daruwati Kusuma Adi
    Date Deposited: 06 May 2014 17:32
    Last Modified: 06 May 2014 17:32
    URI: https://eprints.uns.ac.id/id/eprint/15116

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