THE DUTIES OF GUEST RELATIONS OFFICER IN HANDLING VIP GUESTS IN KUSUMA SAHID PRINCE HOTEL SOLO

Sinaryanti, Clevia (2012) THE DUTIES OF GUEST RELATIONS OFFICER IN HANDLING VIP GUESTS IN KUSUMA SAHID PRINCE HOTEL SOLO. Other thesis, Universitas Sebelas Maret.

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    Abstract

    Clevia Sinaryanti. 2012. THE DUTIES OF GUEST RELATIONS OFFICER IN HANDLING VIP GUESTS IN KUSUMA SAHID PRINCE HOTEL SOLO. English Diploma Program, Faculty of Letters and Fine Arts, Sebelas Maret University. This final project report is written based on the job training carried out in Kusuma Sahid Prince Hotel Solo from February 8 th , 2012 to April 8 th , 2012. The objectives of this report are to describe Kusuma Sahid Prince Hotel (KSPH), the daily routines of Guest Relations Officer, and to explain the duties of Guest Relations Officer in Handling VIP Guests. As part of International Hotel called Sahid Hotel Group, KSPH is often visited by Very Important Persons (VIP). In this case GRO has duty to handle this kind of guests, to give more attention, such as preparing special amenities, from entering the welcome letter, preparing fruit basket to helping the guests if there is a problem. Besides the writer also has an experience how to build a good teamwork in case the duty of Guest Relations Officer that is related with other department. In conclusion, Guest Relations Officer must be able to communicate well to guests and to other department in the hotel.

    Item Type: Thesis (Other)
    Subjects: P Language and Literature > PE English
    Divisions: Fakultas Sastra dan Seni Rupa > D3 - Bahasa Inggris
    Depositing User: Nur Anisah
    Date Deposited: 23 Apr 2014 02:56
    Last Modified: 23 Apr 2014 02:56
    URI: https://eprints.uns.ac.id/id/eprint/12855

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