CUSTOMER’S SATISFACTION TO THE SERVICES PROVIDED BY PT.SMART SINAR SURYA (smartfren)

Mahavira, Kanissa (2011) CUSTOMER’S SATISFACTION TO THE SERVICES PROVIDED BY PT.SMART SINAR SURYA (smartfren). Other thesis, UNIVERSITAS SEBELAS MARET.

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    Abstract

    ABSTRACT Kanissa Mahavira, 2011 , Customer’s Satisfaction to the Services Provided By PT.SMART SINAR SURYA (Smartfren), English Diploma Program, Faculty of Letters and Fine Arts , Sebelas Maret University. Along with the advancement of technology, telecommunication business operator develops quickly. It demands creativity and totality in terms of best service, which focuses on the fulfillment of the needs, satisfactions, and happiness of the customers. This research is aimed to know whether the services given by The Customer Relations Division have met the customers needs, satisfaction, and enjoyment. In this research, the method used is descriptive qualitative method. The data collecting technique consists of observation, interviews and library study. The observation was done directly in the research field. The interview was given to 10 informants who are the regular customers of the company .Library study as the other information source is done to complete the information needed. The data were analyzed to know whether the work of customer relations division was effective in fulfilling the needs, satisfaction, and enjoyment of the customers. It is also used to figure out whether the efforts having been done all along were useful in handling every complaint and criticism. Based on the data analysis, several conclusions have been drawn. The consumers had different perception and most of them were satisfied with the services given all this time.

    Item Type: Thesis (Other)
    Subjects: N Fine Arts > N Visual arts (General) For photography, see TR
    Divisions: Fakultas Sastra dan Seni Rupa > D3 - Bahasa Inggris
    Depositing User: Users 853 not found.
    Date Deposited: 29 Aug 2013 22:40
    Last Modified: 29 Aug 2013 22:40
    URI: https://eprints.uns.ac.id/id/eprint/10854

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