KINERJA PELAYANAN PT. POS INDONESIA KABUPATEN SRAGEN

SEPTIYANA, DWI (2010) KINERJA PELAYANAN PT. POS INDONESIA KABUPATEN SRAGEN. Other thesis, Universitas Sebelas Maret.

[img] PDF - Published Version
Download (405Kb)

    Abstract

    PT. Pos Indonesia is a state-owned companies engaged in traffic news services, money, goods with the largest service network spread across the entire country. The success and viability of this company is very dependent on the extent to which employees can provide quality service in line with expectations and desires of service users. In the face of public demands for increased quality and quantity of service and to remain so every kator in try not to make mistakes that cause delays in postal delivery, because the service user will not receive a reason for the delay for reasons of office. For that to form an intact and good quality service, we need a good performance. This study aims to determine the performance of PT. Pos Indonesia Sragen. This study is a qualitative descriptive study. In this study the performance of PT. Pos Indonesia Sragen Regency can be seen from the productivity and quality of services that include Tangibles (direct evidence), Realiablity (reliability), Responsivenees (responsiveness). Data collection techniques used were interview techniques, observation, and documentation. Data obtained from the parties directly related to the implementation of programs and documents related to research problems. The sampling technique used was purposive sampling. Data analysis technique used is a model that includes an interactive analysis, data reduction, data presentation, and drawing conclusions. The validity of the data conducted by triagulasi data is by using several different sources to answer validitas. The results showed that the PT. Pos Indonesia Sragen Regency is included in both categories this is shown by the following indicators (1) Productivity is achieved by PT. Pos Indonesia Sragen Regency in terms of achieving target production plan still needs to be improved this happens Karen has not reached the target, (2) Quality of service at PT. Pos Indonesia Sragen Regency has been able to give satisfaction to the people who use his services as indicated by the availability of facilities and infrastructure that can support the delivery of services and capabilities possessed by the employees, (3) Obstacles PT performance. Postage Inonesia Sragen include Human Resources (HR), working facilities, staff attitude and mental decline, the new facilities were damaged, (4) The efforts in achieving the performance of PT. Sragen heading covers proclaimed ACTION program, improve kalitas HR, and entered counseling to the community, working facilities, especially add a means of service, holds regular meetings every month and solve their information technology systems.

    Item Type: Thesis (Other)
    Subjects: H Social Sciences > H Social Sciences (General)
    J Political Science > JA Political science (General)
    Divisions: Fakultas Ilmu Sosial dan Ilmu Politik
    Fakultas Ilmu Sosial dan Ilmu Politik > Ilmu Administrasi Negara
    Depositing User: Andika Setiawan
    Date Deposited: 21 Jul 2013 22:15
    Last Modified: 21 Jul 2013 22:15
    URI: http://eprints.uns.ac.id/id/eprint/7696

    Actions (login required)

    View Item